1. Agreement to Terms
By accessing our website drivotravel.gr and making a booking, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services. These terms constitute a legally binding agreement between you and Drivo Travel, operating on Kos Island, Greece.
2. Services
Drivo Travel provides private transfer and transportation services on Kos Island and surrounding areas. All services are subject to availability. We reserve the right to refuse service to any person or group at our sole discretion.
3. Booking & Payment
- Bookings are confirmed only upon receipt of full payment (online bookings) or upon written confirmation from Drivo Travel (WhatsApp/cash bookings).
- All prices are quoted in Euros (€) and include VAT where applicable.
- Online payments are processed securely via Stripe. We do not store your card details.
- Cash payments must be made to the driver at the time of the transfer.
- Prices are based on the route, vehicle type, and any additional options selected at the time of booking.
4. Passenger Responsibilities
- Passengers must be at the agreed pickup location at the scheduled time.
- You are responsible for providing accurate pickup and drop-off addresses.
- The number of passengers and luggage items must not exceed the capacity of the booked vehicle.
- Passengers must wear seatbelts at all times.
- Drivo Travel reserves the right to refuse service to passengers who are intoxicated or behaving in a disruptive manner.
- Any damage caused to the vehicle by a passenger will be the financial responsibility of that passenger.
5. Airport & Port Pickups
- For airport and port pickups, please provide your correct flight or ferry details.
- We monitor flight arrivals and adjust for delays at no additional charge.
- Our driver will wait up to 60 minutes after the scheduled/actual arrival time. After this period, the booking may be considered a no-show.
6. Liability
- Drivo Travel holds full liability insurance for all vehicles and passengers.
- We are not responsible for delays caused by traffic, weather, road conditions, or events beyond our control.
- We are not responsible for items left in our vehicles. Lost property should be reported immediately.
- Our maximum liability for any claim is limited to the amount paid for the booking in question.
7. Cancellations & Refunds
Cancellations and refunds are governed by our separate Refund & Cancellation Policy, which forms part of these Terms and Conditions.
8. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).
9. Governing Law
These Terms and Conditions are governed by the laws of Greece. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kos, Greece.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of the updated terms.
11. Contact
For any questions regarding these Terms and Conditions, please contact us at: