Last updated: May 2025
At Drivo Travel, we understand that plans can change. This policy outlines our cancellation and refund procedures for all private transfer bookings made through drivotravel.gr.
If you cancel your booking more than 24 hours before the scheduled pickup time, you will receive a full refund of the amount paid, minus any Stripe payment processing fees (typically 1.4–2.9% + €0.25).
Cancellations made between 12 and 24 hours before the scheduled pickup time are eligible for a 50% refund of the total booking amount.
Cancellations made within 12 hours of the scheduled pickup time are non-refundable, as the vehicle and driver will have already been allocated.
If you do not show up at the agreed pickup location within 60 minutes of the scheduled pickup time without prior notice, it will be considered a no-show. No-shows are non-refundable.
For airport pickups, we monitor flight arrivals and adjust wait times for delayed flights at no extra charge.
In the rare event that Drivo Travel must cancel your booking (e.g., due to vehicle breakdown or force majeure), you will receive a full refund within 5–10 business days, and we will make every effort to arrange an alternative vehicle.
To cancel your booking, please contact us as soon as possible via:
Please include your booking reference number (format: DT-XXXXXX) in all communications.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card provider. Stripe processing fees are non-refundable.
We are happy to accommodate changes to your booking (date, time, pickup/drop-off location) subject to availability. Please contact us at least 6 hours before your pickup. Modifications that result in a higher price will require additional payment; modifications that result in a lower price will be refunded proportionally.